Extended warranty, simple and safe!
5-year warranty
The quality of Hydrokube equipment has already earned a solid reputation. That’s why Hydrokube offers a 5-year extended warranty in Europe at the time of purchase, for an additional charge. With the Hydrokube extended warranty, you can count on our customer service and support for a further 36 months.
Have you purchased a Hydrokube and subscribed to the extended warranty supplement? Register now to benefit from the 2+3 year warranty extension. See below how to register.
2 + 3-year warranty extension
It is offered by Hydrokube. To benefit, you must register your unit within 4 weeks of purchase.
The main conditions for obtaining the 5-year warranty extension are :
- Appliances purchased with payment of the warranty supplement are only eligible.
- You are a private individual living in the European Union.
- You register via the form within 4 weeks of the date of purchase.
- You have purchased the device from an authorized distributor in the European Union or from our e-shop.
- You are the first buyer (the warranty is not transferable).
To register, you need
- serial number (see device – identification plate on Hydrokube)
- Hydrokube model (see invoice or device – identification plate)
- A digital copy of your purchase invoice and a photo of your installation.
Warranty registration 5 years
You have purchased a Hydrokube and subscribed to the warranty supplement and would like to register it now to benefit from the 2+3 year warranty extension? Please fill in the information below.
After sending your request?
- You will receive an e-mail confirmation once online registration is complete.
- If you have not received a reply within six weeks, please write to us at info@hydrokube.be.
- We invite you to take part in our survey once you have registered. This data will enable us to offer you products and services that are even better adapted to your expectations, with a view to maximizing customer satisfaction. .
Warranty claims
- The 5-year warranty consists of a 2-year legal warranty provided by your dealer-installer and a 3-year additional warranty provided by Hydrokube.
- During the first 2 years, any repairs will be carried out by your authorized dealer-installer at the place of installation, in accordance with the warranty stated on your purchase invoice.
- During the additional 3-year period, Hydrokube takes care of the repair: you send the defective product (or component) to Hydrokube.
- Please enclose a copy of your 5-year warranty certificate and a copy of your purchase invoice. We will return the repair as soon as possible.
Full version of 5-year warranty conditions
Contact your dealer installer for more information.